Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured call center environment, the full-time hourly Technical Customer Service Representative will manage high-volume inquiries related to toll account information, process tolls and disputes, and provide guidance through various customer interactions while working remotely from PA, TX, or VA.

Key Responsibilities

• Review and update toll account information, process tolls and violations, and resolve disputes
• Assist customers with congestion pricing questions and guide them through application status checks
• Manage inbound inquiries professionally while collaborating with internal departments to resolve customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Professional demeanor with strict adherence to attendance and scheduling requirements