Technical Customer Service Representative

Job Summary

To support a high-volume tolling services program, the full-time hourly Technical Customer Service Representative will deliver exceptional customer care through various communication channels while managing account inquiries and resolving disputes remotely from PA, TX, or VA.

Key Responsibilities

• Review and update toll account information, processing tolls and resolving charge disputes
• Manage a high volume of inbound inquiries professionally and assist customers with application status checks
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must be able to read, write, speak, and understand English fluently