Technical Customer Service Representative

Job Summary

Working remotely and requiring residency in PA, TX, or VA, the full-time hourly Technical Customer Service Representative will deliver exceptional customer care through various communication channels while managing high volumes of inquiries related to toll services.

Key Responsibilities

• Review and update toll account information, process inquiries, and resolve disputes
• Manage high volumes of inbound inquiries professionally and educate customers on account best practices
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass background check and drug screening