Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured environment, the full-time Technical Customer Service Representative will manage high-volume inquiries related to toll services through various communication channels while working remotely from PA, TX, MS, or VA.

Key Responsibilities

• Reviewing and updating toll account information and processing inquiries related to tolls and violations
• Resolving toll charge disputes and assisting customers with congestion pricing questions
• Managing inbound inquiries professionally and collaborating with internal teams to ensure customer issues are resolved

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening