Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured remote environment, the full-time hourly Technical Customer Service Representative will manage high-volume inquiries related to toll account information, processing tolls and violations, and resolving disputes while ensuring accurate documentation and collaboration with internal teams.

Key responsibilities

• Reviewing and updating toll account information and processing related inquiries
• Managing a high volume of inbound customer inquiries and resolving toll charge disputes
• Collaborating with internal departments to ensure comprehensive resolution of customer issues

Required qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency with the ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Professional demeanor and adherence to strict attendance and scheduling requirements