Technical Customer Service Representative

Job Summary

Providing exceptional customer care, the full-time hourly Technical Customer Service Representative will manage high-volume inquiries related to toll account information, process tolls and violations, and resolve disputes while working remotely from PA, TX, MS, or VA.

Key Responsibilities

• Review and update toll account information and assist with congestion pricing questions
• Manage inbound inquiries and resolve toll charge disputes in a timely manner
• Collaborate with internal departments to ensure comprehensive customer issue resolution

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Professional and dependable with strict adherence to attendance and scheduling requirements