Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured remote environment, the full-time hourly Technical Customer Service Representative will manage high-volume inquiries related to toll services through various communication channels while ensuring accurate and empathetic support.

Key Responsibilities

• Review and update toll account information, process tolls and violations, and resolve disputes
• Manage inbound customer inquiries and guide customers through application status checks
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency with the ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass background check and drug screening