Technical Customer Service Representative

Job Summary

To support a high-volume tolling services program, the full-time hourly Technical Customer Service Representative will deliver exceptional customer care through various communication channels while managing inquiries related to toll accounts, processing charges, and resolving disputes in a remote environment.

Key Responsibilities

• Review and update toll account information, process tolls and violations, and resolve disputes
• Manage a high volume of inbound inquiries professionally while educating customers on account best practices
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency with the ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must be able to pass a background check and drug screening