Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured, remote environment, the full-time Technical Customer Service Representative will manage high-volume interactions related to toll account inquiries, processing tolls, and resolving disputes while adhering to strict attendance and training requirements.

Key Responsibilities

• Review and update toll account information, process tolls and violations, and assist with customer inquiries
• Manage a high volume of inbound inquiries, ensuring timely and professional responses while educating customers on account maintenance
• Collaborate with internal departments to resolve customer issues and document service requests accurately

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency with the ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening