Technical Customer Service Representative

Job Summary

Delivering exceptional customer care, the full-time hourly Technical Customer Service Representative will manage high-volume tolling service inquiries through various communication channels while working remotely from PA, TX, MS, or VA.

Key responsibilities

• Review and update toll account information and process tolls and related inquiries
• Resolve toll charge disputes and assist customers with congestion pricing questions
• Manage inbound inquiries professionally, ensuring high-quality customer service across all interactions

Required qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Professional and dependable with strict attendance adherence