Technical Customer Service Representative

Job Summary

Delivering exceptional customer care remotely, the full-time Technical Customer Service Representative will manage high-volume interactions through various communication channels while supporting tolling services and resolving customer inquiries.

Key Responsibilities

• Review and update toll account information, process tolls, and resolve disputes
• Manage inbound inquiries and assist customers with application status and congestion pricing questions
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass background check and drug screening