Technical Customer Service Representative
Job Summary
Delivering exceptional customer care in a remote environment, the full-time Technical Customer Service Representative will manage high-volume inquiries related to tolling services through various communication channels while ensuring accurate and empathetic support.
Key Responsibilities
- Reviewing and updating toll account information and processing related inquiries
- Resolving toll charge disputes and assisting with congestion pricing questions
- Managing inbound inquiries promptly and collaborating with internal departments to resolve customer issues
Required Qualifications
- High school diploma or GED required
- Minimum of 6 months customer service experience, preferably in a call center
- Basic to advanced computer proficiency and ability to navigate multiple systems
- Ability to troubleshoot common technical issues
- Must pass a background check and drug screening
Complete Job Description
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