Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured remote environment, the full-time Technical Customer Service Representative will manage high-volume inquiries related to toll account information, processing tolls, and resolving disputes through various communication channels.

Key responsibilities

• Review and update toll account information while assisting customers with inquiries and disputes
• Manage a high volume of inbound customer interactions professionally and efficiently
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency with the ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening