Technical Customer Service Representative
Job Summary
Delivering exceptional customer care in a structured remote environment, the full-time Technical Customer Service Representative will manage high-volume tolling service inquiries through various communication channels while ensuring accurate and empathetic support.
Key Responsibilities
- Review and update toll account information, process tolls and violations, and resolve disputes
- Assist customers with congestion pricing questions and guide them through application status checks
- Collaborate with internal departments to ensure comprehensive resolution of customer issues
Required Qualifications
- High school diploma or GED required
- Minimum of 6 months customer service experience, preferably in a call center
- Basic to advanced computer proficiency and ability to navigate multiple systems
- Ability to troubleshoot common technical issues
- Must pass a background check and drug screening
Complete Job Description
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