Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured remote environment, the full-time Technical Customer Service Representative will manage high-volume tolling service inquiries through various communication channels while ensuring accurate and empathetic support for customers.

Key Responsibilities

• Review and update toll account information, processing tolls and resolving disputes
• Assist customers with congestion pricing questions and application status checks
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required Qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency with the ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Professional demeanor with strict adherence to attendance and scheduling requirements