Technical Customer Service Representative

Job Summary

To support a high-volume tolling services program, the full-time Technical Customer Service Representative will deliver exceptional customer care through various communication channels, managing inquiries related to toll accounts, processing violations, and resolving disputes while working remotely from PA, TX, MS, or VA.

Key responsibilities

• Review and update toll account information while processing tolls and related inquiries
• Manage high volumes of inbound inquiries and assist customers with account issues and best practices
• Collaborate with internal departments to ensure comprehensive resolution of customer issues

Required qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Professional demeanor with strict adherence to attendance and scheduling requirements