Technical Customer Service Representative
Job Summary
Focused on delivering exceptional customer care, the full-time Technical Customer Service Representative will manage high-volume tolling service inquiries through various communication channels while working remotely from PA, TX, MS, or VA.
Key Responsibilities
- Review and update toll account information, process tolls, and resolve charge disputes
- Assist customers with congestion pricing questions and application status checks
- Manage inbound inquiries professionally and collaborate with internal departments to resolve customer issues
Required Qualifications
- High school diploma or GED required
- Minimum of 6 months customer service experience, preferably in a call center
- Basic to advanced computer proficiency and ability to navigate multiple systems
- Ability to troubleshoot common technical issues
- Must pass a background check and drug screening
Complete Job Description
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