Technical Customer Service Representative

Job Summary

Delivering exceptional customer care in a structured remote environment, the full-time Technical Customer Service Representative will manage high-volume inquiries related to toll account information, process tolls and violations, and resolve customer disputes through phone, email, and chat interactions.

Key responsibilities

• Review and update toll account information while processing tolls and related inquiries
• Resolve toll charge disputes and assist customers with congestion pricing questions
• Manage inbound inquiries professionally and work suspended accounts to educate customers on best practices

Required qualifications

• High school diploma or GED required
• Minimum of 6 months customer service experience, preferably in a call center
• Basic to advanced computer proficiency and ability to navigate multiple systems
• Ability to troubleshoot common technical issues
• Must pass a background check and drug screening