Technical Customer Service Representative

Job Summary

Providing world-class customer support, the full-time Technical Customer Service Representative will assist clients' customers via phone, email, and chat, focusing primarily on technical support for parenting and infant wellbeing products in a remote environment.

Key responsibilities

• Handle customer requests and interactions primarily via phone while providing technical assistance and troubleshooting for products
• Create positive customer experiences by utilizing a friendly and professional tone across various communication channels
• Analyze information and resolve basic technical issues, escalating complex problems as necessary while meeting performance metrics

Required qualifications

• 1+ years of demonstrated experience in customer service
• High School diploma or equivalent
• Technical proficiency in troubleshooting and problem-solving with desktop and mobile devices
• Effective written and verbal communication skills, adaptable to customer demographics
• A home-office setup that meets technical requirements for remote work