Technical Customer Service Specialist

Job Summary

A company is looking for a Customer Experience Associate I to provide technical customer service support.

Key Responsibilities

• Identify customer needs and resolve issues related to SSL, servers, and relational databases
• Perform routine call center activities regarding business products and services
• Gather information to maintain up-to-date customer profiles and accounts

Required Qualifications

• High school diploma or equivalent
• At least 6 months of customer service work experience
• Legal authorization to work permanently in the United States without requiring visa sponsorship
• Knowledge of desktop and portable devices, relational databases, SSL, and/or servers
• Typing speed of 30 WPM or higher