Technical Customer Solutions Manager

Job Summary

A company is looking for a Technical Customer Solutions Manager to drive client success through effective product use.

Key Responsibilities

• Develop and implement tactical project plans for customer issue resolution and quality improvement
• Act as the lead relationship manager for assigned accounts, ensuring proactive communication and collaboration
• Analyze client support tickets to identify trends and advocate for internal resolutions

Required Qualifications

• Master's Degree or a minimum of 6 years of relevant experience
• 6+ years of operational knowledge of data integration systems, including claims processing systems
• 6+ years of technical expertise in claims processing and encounter submissions
• Fluent in Software as a Service (SaaS) distribution models
• Familiarity with customer journey mapping and strategic success planning