Technical Customer Solutions Manager

Job Summary

A company is looking for a Technical Customer Solutions Manager to drive client success through effective product utilization.

Key Responsibilities

• Develop and implement project plans for customer issue resolution and program enhancements
• Act as the lead relationship manager for assigned accounts, ensuring proactive communication and collaboration
• Analyze client support tickets and advocate for internal resolution of systemic trends

Required Qualifications

• Master's Degree OR a minimum of 6 years of relevant experience
• 6+ years of operational knowledge of data integration systems and claims processing
• 6+ years of technical expertise in encounter submissions and risk adjustment workflows
• Fluent in Software as a Service (SaaS) distribution models
• Familiarity with customer journey mapping and strategic success planning