Technical Customer Success Advocate

Job Summary

A company is looking for a Product Customer Success Manager.

Key Responsibilities:

• Configure the Expert platform based on customer requirements and assist in developing customizations
• Collaborate with customers to understand business requirements, document them, and provide technical information
• Review and work on technical support cases from customers until resolution

Required Qualifications:

• 4-6 years of experience in troubleshooting and debugging the Expert Application
• Excellent knowledge of HTTP requests and modern authentication standards (oAuth2, OIDC, SAML, SCIM)
• Deep understanding of SSO patterns, browser security, HTML, CSS, and vanilla JavaScript
• Ability to read API documentation and implement proof of concepts
• Bachelor's degree or equivalent experience in a high-level environment