Technical Customer Success Lead

Job Summary

A company is looking for an Intake Authorization Lead to oversee the success of their Intake Authorization Suite implementations.

Key Responsibilities

• Own implementation outcomes and long-term success for the Intake Authorization Suite, guiding efficient and robust implementations
• Serve as a player-coach to the Technical Customer Success team, balancing technical leadership with team development
• Drive time-to-value for customers by designing repeatable implementation templates and refining onboarding workflows

Required Qualifications

• 5+ years of experience in Solutions Engineering, Implementation, Technical Account Management, or a related field
• Experience in the healthcare industry, particularly in patient intake, benefits verification, and prior authorization
• Proficient in SQL and experienced with APIs and/or FHIR integrations
• Ability to mentor team members and resolve complex technical issues as a senior escalation point
• A genuine interest in healthcare and improving industry efficiency