Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for enterprise clients to help them achieve their business objectives through the platform
• Lead the onboarding process and maintain strong relationships with clients, ensuring satisfaction and loyalty
• Proactively monitor client usage, conduct regular check-ins, and provide guidance on leveraging the platform effectively

Required Qualifications

• 5+ years of experience in customer success or account management in the technology industry, preferably with enterprise clients
• Strong understanding of SaaS business models and software development lifecycles
• Experience working with AI-powered technologies or customer experience platforms is a plus
• Ability to work independently in a remote environment, demonstrating high self-motivation and self-discipline
• Proven ability to manage complex projects and timelines effectively