Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager to support customer engagement and product utilization.

Key Responsibilities

• Manage customer relationships to ensure successful product implementation and usage
• Provide technical support and guidance to customers, addressing their needs and concerns
• Collaborate with internal teams to enhance product features based on customer feedback

Required Qualifications

• Experience in customer success or technical support roles
• Strong understanding of product analytics and web technologies
• Ability to work autonomously and prioritize tasks effectively
• Familiarity with open-source software and community engagement
• Willingness to adapt and iterate based on user feedback