Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager to enhance customer experience with their products.

Key Responsibilities

• Act as the primary technical advocate for customers throughout the post-sales lifecycle
• Lead technical onboarding and training for new customers to ensure successful implementation
• Collaborate with internal teams to improve onboarding processes and address customer feedback

Required Qualifications

• 3-5 years of experience in customer onboarding, implementation engineering, or related roles
• Solid understanding of infrastructure concepts including networking, virtualization, and security
• Hands-on experience with Active Directory, DNS, and firewall configuration
• Experience deploying solutions on cloud platforms such as AWS and/or Azure
• Ability to document technical architectures and workflows effectively