Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager to onboard, train, and advocate for customers as their primary point of contact.

Key Responsibilities

• Act as the primary technical advocate for customers throughout the post-sales lifecycle
• Lead technical onboarding and deliver customized training to ensure seamless implementation
• Assist customers with setup, configuration, and integration of products with existing infrastructure

Required Qualifications

• 3-5 years of experience in customer onboarding, implementation engineering, or related roles
• Strong understanding of infrastructure concepts, including networking and security
• Hands-on experience with Active Directory, DNS, and firewall configuration
• Experience deploying solutions in cloud platforms such as AWS and/or Azure
• Ability to document technical architectures and workflows