Technical Customer Success Manager

Job Summary

A company is looking for a Staff Technical Customer Success Manager.

Key Responsibilities

• Coach customers throughout their lifecycle and collaborate with the Customer Experience teams to ensure positive outcomes
• Define successful adoption plans and post-sales engagement strategies
• Work with Sales and Product teams to maximize customer value from the solutions offered

Required Qualifications

• Experience managing a portfolio of commercial customers with a focus on automated engagement techniques
• Strong understanding of complex technology environments
• Prior experience in a similar role within SaaS, Open Source, or Infrastructure software companies is preferred
• Self-starter with strong organizational skills
• Passion for technology and customer success