Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager who will drive customer success and business growth through strong relationships and technical expertise.

Key Responsibilities

• Ensure customers maximize value from the platform and foster long-term retention
• Manage ongoing customer relationships, conducting regular check-ins and implementing strategic actions to mitigate churn risks
• Act as the voice of the customer internally, providing feedback and insights to enhance offerings and drive expansion opportunities

Required Qualifications

• 2-4+ years of experience in a technical customer-facing role within a software company
• Proven technical proficiency and aptitude for data analysis, with an understanding of system integrations and data flows
• Strong sales acumen and experience in identifying expansion opportunities within existing accounts
• Exceptional project management, organizational, and time management skills
• A strong sense of empathy and customer centricity, with the ability to build trusted advisor relationships