Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager to own and grow strategic enterprise accounts.

Key Responsibilities

• Own enterprise customer accounts end-to-end, ensuring adoption, performance, and growth
• Collaborate with customer product and engineering teams to design, deploy, and optimize solutions
• Drive measurable outcomes across KPIs, troubleshoot integration challenges, and advocate for customer priorities

Required Qualifications

• 5+ years in a customer-facing, technical role such as Technical CSM or similar
• Proven success in managing enterprise customer relationships and driving growth
• Strong technical fluency with APIs, integrations, and debugging workflows
• Experience advising product/engineering leaders and translating technical concepts into business outcomes
• Demonstrated ability to rapidly master a product and guide customers effectively