Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager.

Key Responsibilities

• Manage post-sales customer relationships, ensuring success from onboarding to renewal
• Drive value realization by partnering with customers to define success metrics and outcomes
• Proactively monitor customer health and contribute to the evolution of customer success programs

Required Qualifications

• 6+ years of experience in customer success, account management, or technical consulting
• Strong understanding of cloud infrastructure and DevOps practices
• Ability to think strategically and identify growth opportunities
• Project management skills for internal and external initiatives
• Data-driven approach to track customer health and measure success