Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager.

Key Responsibilities

• Develop strong relationships with customers and lead onboarding and adoption processes
• Provide technical guidance for integration setups across various environments
• Run quarterly business reviews for strategic customers and partner with sales for expansion opportunities

Required Qualifications

• 3-5 years of experience in Technical Customer Success, TAM, Solutions Engineering, or DevOps
• Experience with cloud and enterprise infrastructure, including Kubernetes, AWS, and VMware
• Ability to create and iterate processes effectively
• Strong execution and follow-through capabilities
• Familiarity with tools such as Salesforce, Zendesk, Jira, and Slack