Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager (AMER).

Key Responsibilities

• Serve as the primary point of contact for a large portfolio of customers, ensuring a seamless end-to-end experience
• Deliver high-touch support by troubleshooting product questions and conducting independent analysis
• Develop repeatable workflows for self-service and advocate for product and process improvements based on customer feedback

Required Qualifications

• Experience in a technical customer-facing role at a SaaS or cybersecurity startup
• Familiarity with application security or developer tools
• Background in technical program management or scaled customer success
• Ability to perform product demos and customer training sessions
• Experience with automation, support tooling, or scaled outreach