Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager (EMEA).

Key Responsibilities

• Serve as the primary point of contact for a large portfolio of customers, ensuring a smooth end-to-end experience
• Deliver high-touch support by solving problems and conducting independent analysis before escalating issues
• Develop repeatable workflows for self-service and collaborate with product and sales teams to drive customer success

Required Qualifications

• Experience in a technical customer-facing role at a SaaS or cybersecurity startup
• Familiarity with application security or developer tools
• Background in technical program management or scaled customer success
• Ability to perform product demos and customer training sessions
• Experience with automation, support tooling, or scaled outreach