Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager.

Key Responsibilities

• Build and maintain relationships with 30-60 paying customers to ensure their retention and growth
• Monitor product usage and revenue data to proactively address customer health and concerns
• Gather customer feedback and communicate it to the wider team, ensuring responsiveness to customer inquiries

Required Qualifications

• Comfortable reading and occasionally writing code, particularly in SQL, JavaScript, and Python
• Understanding of product team dynamics and feature shipping processes
• Strong customer focus with the ability to help users effectively utilize the product
• Able to manage and prioritize tasks for around 40 customers
• Experience with developer tools or product analytics is a plus