Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager to provide strategic account management and technical advisory support to ensure customer success with their platform.

Key Responsibilities

• Serve as the primary post-sales success lead for assigned commercial accounts
• Build trusted relationships with program leadership and technical teams
• Identify adoption gaps and expansion opportunities within customer accounts

Required Qualifications

• Experience operating in air-gapped or classified environments
• Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
• Experience working with platform engineering teams
• Familiarity with open-source ecosystems
• Experience transitioning mission value delivery from services to productized approaches