Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager (m/f/d).

Key Responsibilities

• Own the customer experience from onboarding through post-go-live and renewal
• Coordinate onboarding roadmaps and manage risks, dependencies, and escalations
• Drive adoption of Shopware features and support renewal efforts

Required Qualifications

• 7+ years of experience in Customer Success, Technical Account Management, or Solutions Consulting
• Strong ecommerce technology background
• Experience coordinating with customers, agencies, and technology partners
• Proven success managing implementations with fixed go-live dates
• Experience with leading ecommerce platforms and common ecommerce integrations is a plus