Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager (Creator Economy).

Key Responsibilities

• Manage a portfolio of creators, providing technical partnership and support
• Troubleshoot complex platform configurations and guide customers through technical implementation
• Collaborate with Product and Engineering teams to enhance platform reliability and improve technical workflows

Required Qualifications

• At least 2+ years in Technical Customer Success, Solutions, or SaaS implementation roles
• Experience with APIs, integrations, and automation logic
• Ability to manage multiple concurrent launches and support customers through platform configuration
• Experience in no-code/low-code ecosystems and familiarity with backend logic
• Strong analytical skills and ability to identify patterns in technical issues