Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager (Creator Economy).

Key Responsibilities

• Manage a portfolio of creators, providing technical partnership and support
• Troubleshoot complex platform configurations and guide technical implementation decisions
• Collaborate with Product and Engineering to enhance platform reliability and improve customer experience

Required Qualifications

• At least 2+ years in Technical Customer Success, Solutions, or SaaS implementation roles
• Experience with APIs, integrations, and automation logic
• Proven ability to manage multiple concurrent launches and support platform configuration
• Structured and analytical mindset, capable of navigating ambiguity
• Experience in no-code/low-code ecosystems is a plus