Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager who will drive the long-term success of enterprise customers through strategic account management and technical expertise.

Key Responsibilities

• Manage enterprise customer relationships as the primary point of contact throughout the customer lifecycle
• Lead customers through technical adoption and expansion of the platform by providing strategic guidance
• Collaborate with internal teams to ensure a seamless customer experience and monitor customer health metrics

Required Qualifications

• 2+ years of professional B2B technology sales or account management experience, preferably in SaaS
• 2+ years of experience in a technical or data-focused role
• Proven track record of managing enterprise accounts and achieving renewal and expansion objectives
• Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes
• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field