Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager - Integrations.

Key Responsibilities

• Lead structured Integration Success Reviews and evaluate integration architecture
• Analyze task consumption patterns and recommend optimized integration patterns
• Partner with Customer Success to activate underutilized accounts and support retention

Required Qualifications

• 4-7 years of experience in enterprise SaaS integrations or implementation roles
• Experience with APIs, JSON, Postman, and integration troubleshooting
• Ability to assess risk and translate findings into actionable recommendations
• Experience working cross-functionally in customer-facing environments
• Ability to manage multiple engagements in a remote, fast-paced setting