Technical Customer Success Manager

Job Summary

Driving the long-term success of enterprise customers, the full-time remote Technical Customer Success Manager will manage client relationships, ensure customer satisfaction, and guide technical adoption of the platform while collaborating with internal teams.

Key Responsibilities

• Manage enterprise customer relationships as the primary point of contact throughout the customer lifecycle
• Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance
• Monitor customer health metrics and proactively identify risks and opportunities for engagement

Required Qualifications

• 2+ years of professional B2B technology sales or account management experience, preferably in SaaS
• 2+ years of experience in a technical or data-focused role, such as BI Analyst or Solutions Engineer
• Proven track record of managing enterprise accounts and achieving renewal and expansion objectives
• Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes
• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field