Technical Customer Success Manager

Job Summary

Seeking a passionate Technical + CS Enablement Manager, this full-time remote position will manage onboarding and development programs for post-sales and technical teams, focusing on enhancing customer success and technical functions.

Key responsibilities

• Embed with Customer Success teams to identify strengths and gaps, translating insights into targeted enablement plans
• Build and maintain onboarding programs for new hires, including live training and certifications
• Design and deliver ongoing enablement focused on renewals, product knowledge, and customer outcomes

Required qualifications

• 4+ years of experience in enablement, customer success, sales, or technical training
• Experience supporting SaaS teams in product-driven environments
• Strong ability to communicate and influence effectively across all organizational levels
• Proven program management and coaching skills
• Ability to connect technical depth with customer-facing impact to drive adoption and growth