Technical Customer Success Manager

Job Summary

To support enterprise clients, the full-time Technical Customer Success Manager will provide proactive technical guidance and support, drive product adoption, and resolve complex challenges in a fully remote environment.

Key responsibilities

• Ensure timely delivery of solutions aligned with customer needs and business objectives
• Serve as the first line of technical triage for client-reported issues, investigating and documenting problems before escalation
• Develop and execute tailored success strategies to optimize product usage and enhance client relationships

Required qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• Five or more years of experience in a SaaS Account Manager, Customer Success Manager, or similar technical role
• Strong understanding of SaaS platforms, CRM systems, or marketing technology
• Experience with REST APIs, webhooks, or basic SQL is a strong plus
• Ability to quickly learn new products and effectively manage multiple accounts