Technical Customer Success Manager
Job Summary
To support a growing Customer Success Team, the full-time Technical Customer Success Manager will become a subject matter expert on product offerings, facilitate EDI feeds with new customers, and maintain high customer satisfaction through feedback collection and collaboration with internal teams, all while working remotely.
Key responsibilities
- Become a subject matter expert on customer support topics and product functionality
- Facilitate and monitor EDI feeds with new customers and their BenAdmin and/or Payroll providers
- Collect and structure customer feedback to prioritize requests and enhance customer satisfaction
Required qualifications
- 2+ years of client-facing experience with exceptional customer support skills
- Basic understanding of EDI feeds, SFTP, and APIs
- Familiarity with Salesforce CRM and experience using Jira
- Strong project management and organizational skills
- Passion for technology and experience working with cross-functional teams
Complete Job Description
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