Technical Customer Success Manager

Job Summary

Owning the customer program from onboarding through adoption, the full-time Technical Customer Success Manager will drive accountability across teams, maintain program status, and build strong customer relationships while working remotely.

Key responsibilities

• Manage the customer program end-to-end, ensuring all tasks are tracked and prioritized
• Facilitate cross-functional collaboration to resolve blockers and drive technical deliverables to completion
• Engage with customer stakeholders to ensure clear communication and delivery of measurable value

Required qualifications

• Experience in technical customer success, project management, or similar roles with a focus on enterprise customer programs
• Strong organizational skills with the ability to create structure in a fast-paced environment
• Technical fluency in areas such as SRE, cloud platforms, and integrations
• Excellent written and verbal communication skills for clear status representation and commitment gathering
• Customer-focused approach with the ability to balance customer advocacy with internal priorities