Technical Customer Success Manager
Job Summary
Serving as a primary technical advisor, the full-time remote Technical Customer Success Manager will own the technical health of customer relationships, driving platform adoption and optimizing workflows for ShipHawk's WMS and TMS solutions.
Key Responsibilities
- Build trusted relationships with customers and lead technical troubleshooting sessions
- Develop deep expertise in ShipHawk's platform and advise on best practices for configuration and workflows
- Identify technical risks and opportunities for improvement, ensuring customers receive timely and effective support
Required Qualifications
- Strong technical aptitude with experience in WMS, TMS, or fulfillment technology
- Understanding of warehouse operations and fulfillment workflows
- Experience configuring or supporting SaaS platforms in production environments
- Ability to lead technical conversations and translate complex concepts into practical guidance
- Bachelor's degree preferred or equivalent relevant experience
Complete Job Description
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