Technical Customer Success Manager
Job Summary
Working remotely, the full-time Technical Customer Success Manager will ensure customers effectively adopt the IoT platform, increase operational safety and efficiency, and drive business transformation through strategic engagements while collaborating across various internal teams.
Key responsibilities
- Drive customer success by understanding their unique challenges and customizing the platform to meet their needs
- Lead product consultation workshops and value check-ins to recommend workflow changes and maximize product utilization
- Influence internal roadmaps and collaborate with cross-functional teams to address customer initiatives and technical issues
Required qualifications
- 3 - 5+ years of experience in a technical customer success, account management, or related role, preferably in Enterprise SaaS
- Experience supporting or working with technical products, demonstrating strong problem-solving skills
- Proven ability to build trust and communicate effectively with diverse stakeholders
- Bachelor's degree from a 4-year institution
- Strong priority management and high emotional intelligence in a fast-paced environment
Complete Job Description
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