Technical Customer Success Manager
Job Summary
Working remotely in a full-time capacity, the Staff Technical Customer Success Manager will manage a portfolio of commercial customers, ensuring they leverage APIs and microservices effectively while collaborating with sales and product teams to drive customer success.
Key responsibilities
- Coach customers throughout their lifecycle, ensuring positive outcomes and adoption of solutions
- Inspire customers to develop an AI and API-optimized vision, partnering with them to achieve their goals
- Innovate tooling and processes to enhance efficiency and effectiveness in customer engagement
Required qualifications
- Proven experience in customer-facing roles within SaaS, Open Source, or Infrastructure software environments
- Strong understanding of Cloud Native technologies, including Containers, Kubernetes, and Microservices
- Familiarity with API Management (APIM) and the principles of DevOps, CI/CD, and Cloud Computing IaaS
- Excellent organizational skills and a self-starter mentality to drive customer outcomes
- Ability to identify patterns and implement automated approaches to enhance customer engagement
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,027 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
